We aim to make refunds quick and transparent for our customers.

1. Refund Eligibility

Refunds are issued only after the returned item passes quality inspection. Approved refunds are processed within 5–7 working days.

2. Refund Method

Refunds will be made to the original payment method (bank transfer, card, or wallet). For cash-on-delivery orders, a refund will be issued via bank transfer.

3. Delayed or Missing Refunds

If your refund is delayed, please contact your bank or payment provider first. If the issue persists, reach out to info@netgozone.com for assistance.

4. Non-Refundable Cases

No refunds for products that show signs of use, damage, or tampering caused by the customer.